This Return or Refund Policy explains how returns and refunds are handled for products purchased from Cadiz Life Sciences through our website.

1. Eligibility

Returns may be accepted for eligible products if the request is raised within the allowed return window and the product is unused, unopened, and in its original packaging (unless the product is damaged or defective on delivery).

2. Non-Returnable Items

• Opened or used healthcare / personal care products, unless defective
• Products without original packaging, invoice, or batch details
• Items marked as non-returnable at the time of purchase

3. Damaged or Wrong Product

If you receive a damaged, expired, or incorrect product, please contact us within 48 hours of delivery with clear photos of the package and product. We will arrange a replacement or refund as applicable.

4. Refund Process

Once a return is approved and received, refunds are processed to the original payment method. Refund timelines may vary depending on your bank or payment provider.

5. Cancellation

Orders can be cancelled before dispatch. Once shipped, the return policy applies.

6. How to Request a Return

Please contact our support team with your order number, product details, and reason for return through the Contact page or registered email.

Last updated: July 2026